Global financial client
This firm needed integrated guest service receptions to help their employees and guests work smarter, increase productivity, and experience fewer inconveniences throughout the day.
Food and beverage
Healthy, sustainable food options
Employee and Guest Services across three continents
Community portal to share best practices
Increased employee satisfaction rate
With more than 150,000 employees touching this global financial client's Employee & Guest Services each day, the company needed to identify opportunities to help their employees and guests work smarter, increase productivity, and experience fewer inconveniences throughout the day. They also sought to improve the employee experience by improving their catering services and providing more healthy, sustainable food options.
This firm partnered with our human experience services team to create integrated and functional guest service receptions across three continents that not only reflected the company’s culture and image, but empowered their employees and guests to boost their creativity and increase their productivity. Our hospitality-focused catering services offered improved food options with broader, more sustainable and healthier selections, exceeding our client's expectations.
With a continuing goal to cultivate a better employee experience, the financial firm created a community portal for employees to share best practices company-wide. As a result, their client satisfaction scores rose nearly 10 percent.