Premier technology client
This client enhanced the experience for employees and guests through portfolio-wide, high-touch facility management services and a seamless, connected workplace.
More than 1,000 visitors daily
93 percent satisfaction rate
Transformed conference room into experiential escape room
“I’m starting to wonder if there is a question that JLL can’t answer or handle.”
With a solid belief that their employees are their most important assets, this premier technology client wanted to ensure that every office, including their corporate headquarters (which receives an average of 1,000 guests each day) is an exceptional place to work. They sought to create a culture that positively influenced the work-life balance of their employees, and also created a culture of delight for both employees and visitors.
Human experience was enhanced through portfolio-wide, high-touch facilities management services, including reception services, event planning, move services, and occupancy planning. White-glove concierge services and best-in-class technology tools were also implemented to make check-in and wayfinding seamless. To ensure that every individual working at or visiting the campus has a positive experience, a large team of highly trained staff serves as the first point of contact as well as subject matter experts for the headquarters campus.
A culture of delight and connection was created for this client’s employees and visitors, anticipating and meeting their needs. As a result, facility work orders received a 93 percent satisfaction rate. In addition, our team accumulated nearly 750 nominations for this client’s rewards and recognition program.